Privacy Policy

Our Commitment to Your Privacy

At Artisan Outdoor Smyrna Decks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us.

We only collect information that helps us serve you better and provide quality deck building services. Your trust is important to us, and we handle your information with care.

Information We Collect

When you contact us or request our services, we may collect the following types of information:

• Your name, phone number, and email address
• Your property address and location details
• Information about your deck project needs and preferences
• Photos you share of your property or existing structures
• Payment information when you become a customer
• Communication history and project notes

We collect this information when you fill out forms on our website, call us, email us, or communicate with us in person.

How We Use Your Information

We use the information you provide to deliver excellent service. Specifically, we use your information to:

• Respond to your inquiries and provide quotes
• Schedule and complete your deck project
• Communicate updates about your project
• Process payments and maintain financial records
• Send you important service updates or warranty information
• Improve our services based on your feedback
• Comply with legal and regulatory requirements

We do not sell your personal information to third parties. We only share your information as described in this policy.

Information Sharing

We may share your information with trusted partners who help us run our business, but only when necessary:

• Service Providers: Payment processors, scheduling software, and business tools that help us serve you
• Material Suppliers: When ordering materials for your project
• Permit Offices: When submitting permits on your behalf
• Insurance Companies: If required for warranty or liability purposes
• Legal Authorities: When required by law or to protect our rights

All third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

Website Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

We may use cookies to:

• Remember your preferences and settings
• Understand which pages are most useful to visitors
• Improve website performance and navigation
• Track the effectiveness of our marketing efforts

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

Third-Party Services

Our website may use third-party services like Google Maps for location services and Tally for form submissions. These services have their own privacy policies and may collect information according to their terms.

We choose reputable service providers, but we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with through our website.

Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. This includes secure storage systems, limited employee access, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your information for as long as necessary to provide services and comply with legal obligations. This typically includes:

• Customer records for the duration of your relationship with us plus 7 years for tax purposes
• Project documentation for warranty periods and legal requirements
• Communication records for customer service and quality purposes

If you request deletion of your information, we will comply unless we have a legal obligation to retain it.

Your Rights and Choices

You have several rights regarding your personal information:

• Access: You can request to see what information we have about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your information, subject to legal requirements
• Opt-Out: You can opt out of marketing communications at any time
• Portability: You can request a copy of your information in a common format

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Marketing Communications

If you are a current or past customer, we may occasionally send you information about our services, maintenance tips, or special offers. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in any email
• Replying to any text message with STOP
• Contacting us directly to request removal from our marketing list

Even if you opt out of marketing, we may still send you important service updates related to your project or warranty.

Children's Privacy

Our services are intended for adults, and we do not knowingly collect information from children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what information we collect, the right to delete information, and the right to opt out of sales.

We do not sell personal information. For more information about your California privacy rights or to submit a request, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the bottom of this page.

If we make significant changes, we may notify you by email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions and Contact

If you have any questions about this Privacy Policy or how we handle your information, we are here to help. Please reach out to us:

Artisan Outdoor Smyrna Decks
102 Maple Dr, Smyrna, TN 37167
Phone: (615) 821-1642
Email: support@smyrnadecksco.com

We will respond to your inquiry as quickly as possible, typically within 2 business days.